Return Policy:

If for any reason you are dissatisfied with your purchase, you have 30 days to return items in their original package from the date of receipt. Upon acceptance of your return, DiamondStoreUSA will issue you a refund or exchange less shipping and 6% processing fees. Special (custom or engraved) orders will not be accepted for any reason. No unauthorized returns will be accepted. You must contact us immediately in writing via E-mail at sales@diamondstoreusa.com or fax at 1-800-727-5185 prior to returning any items. Include your order number in the subject field. Written notification of your need to return your product is required.

If you receive an item that is damaged or defective upon delivery, please call our Customer Service department immediately at 1-800-727-5185. For faster assistance, please have your order number available. In addition, please be prepared with a detailed description of the damage or defect before contacting us.

Please follow the return instructions given. Please return the item with the original packaging and paperwork. DiamondStoreUSA is not responsible for packages that are not received or are not returned to the correct address. Please insure the package for its full value. Keep the return tracking number to confirm delivery.

After we receive your package, it will be fully inspected before issuing an exchange or refund less shipping charges and processing fees. DiamondStoreUSA will not refund or exchange a return that has been engraved, shows signs of wear, alteration, resizing, scratches or blemishes. Returns that we have no written record of and packages that are improperly packaged or uninsured will be refused.

Easy Return Process: 1. Contact us in writing. 2. Follow all return instructions given. If you are given a Return Authorization code, you must write this clearly on the box you are returning. 3. Include all paperwork and pack in original packaging. 4. Insure your package: Less than $500: ship via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination. More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached it's destination. (FedEx® and UPS® will not insure merchandise over $500.) 5. Request a tracking number and/or return receipt for confirmation of delivery. We will notify you of your return. If we have any questions regarding your exchange or return, a DiamondStoreUSA customer service representative will contact you either by phone or email.

DiamondStoreUSA is a company dedicated to exceed your expectations .